European Foundation for Quality Management
In addition to your readings, use the article below , to answer the following question.
Nabitz, U. Klazinga, N. and Walburg, J. (2000) The EFQM excellence model: European and Dutch experiences with the EFQM approach in health care. International Journal for Quality in Health Care. 12:191-201.(Attached).
What are the features of the EFQM model that have made it popular with European health-care managers? Is this popularity justified? Give reasons for your answers.
I would also like three academic sources.