Process Improvement: Customer Satisfaction and Logistics
January 19th, 2023
1. A key tenet of open systems theory is that the environments in which organizations operate are not static. Customer needs change, the regulatory and legal environment changes, sources of input and costs change. How should organizations monitor their systems, processes, and methods to continue to insure that they will consistently and reliably provide high quality goods and services that meet customer needs despite a changing environment?
2. Why is process improvement important in an organization’s logistics network?