Quality Management and Performance
Read Case Study 6 on pages 396-407 of your textbook:
Oakland, J. S. (2003) TQM: text with cases. 3rd ed. Oxford: Butterworth-Heinemann.
Evaluate Harrogate Borough Council’s approach to quality management with particular reference to the system used for performance measurement. What lessons, if any, can be learned from this UK public sector case study that could be usefully applied in your industry or country. Give reasons for your answers.
I am looking for 550-750 words to help me get started on this question. I would also like three academic sources.